Greeter

The Greeter greets all patients and guests in a friendly, courteous manner. The Greeter provides assistance to our patients and guests entering or exiting the facility by providing directions and/or way finding and assistance with opening doors, providing wheelchairs or other assistance as necessary. This position is responsible for monitoring the driveways and entrances so they are clean, clear and free of debris. The position also provides valet and/or shuttle services for patients and guests as needed.

Essential Job Functions

Title and Description

Greeter - Greets

Greets all patients and guests in a friendly, courteous manner.

Greeter - Assists Patients

Assists patients and guests entering or exiting the facility.

Greeter - Monitors Entrance

Monitors entrance so that access remains unhindered, allowing for a reasonable time for loading and unloading.

Greeter - Escorts

Provides valet and shuttle services as needed. Provides concierge service including lodging, meals, and transportation options for families and visitors.

Greeter - Directions

Provides directions to patients and guests regarding desired destination within the facility.

Greeter - Clean Lobby

Keeps lobby and foyer areas clear of wheelchairs and debris so that a clean and safe area is maintained.

Greeter - Transportation

Provides patient transportation between Altru facilities for inpatients transferring between locations for services, as needed.

Greeter - Wheelchair

Demonstrates knowledge of all features of wheelchairs and safe usage.

Other Duties

Performs other duties as assigned or needed to meet the needs of the department/organization.

Safety & Compliance

• Demonstrates understanding and follows infection control policies and procedures according to standard operating procedure.
• Maintains requirements for age specific competencies for the position and demonstrates the knowledge or principles of growth and developments and the skills necessary to provide patient/customer care/services.
• Demonstrates knowledge and understanding of and compliance with:
  • All pertinent safety, health and environmental policies, procedures and guidelines.
  • Working safely, without causing harm or risk to self, others or property.
  • The work environment safety procedures and prompt reporting of unsafe practices, procedures, accidents, injuries or other safety violations to the Leader.
  • The use of all safety equipment and personal protective equipment.

Behavior Standards

• Integrity: We will always do the right thing even when no one is watching.
• Acknowledge: We will create a welcoming, healing environment.
• Meaningful: We will provide an exceptional patient experience.
• Accountable: We will accept responsibility for our actions and behaviors.
• Listen: We will listen and seek to understand.
• Team: We will work together to deliver world-class care.
• Respect: We will treat each other with respect.
• Understand: We will seek to understand and respond genuinely.

License, Certification & Registration

Title

Credentialing Body

Timeframe When Needed

Verified By

Driver's License with Clear Driving Record

Drivers License - Current State Licensed

Prior to Start Date

HR Primary Sources

Basic Life Support (BLS)

American Heart Assoc. or American Red Cross CPR for Prof. Rescue

Within 2 Months of Start Date

Learning Management System

Notes

Education & Experience

Degree/Diploma

Program of Study

Required/Preferred

Experience

Experience

Required/Preferred

Knowledge & Skills

Title

Required/Preferred

Demonstrates excellent customer service skills.

Required

Demonstrates ability to communicate with and assist patients and guests.

Required

Physical Demands

Activity

Frequency

Sit

Occasionally (5-33%)

Stand

Occasionally (5-33%)

Walk

Frequently (34-66%)

Stoop/Bend

Occasionally (5-33%)

Reach

Frequently (34-66%)

Climb

Rarely (
Crawl

Not Applicable

Squat/Crouch/Kneel

Occasionally (5-33%)

Twist

Occasionally (5-33%)

Handle/Finger/Feel

Continuously (>67%)

See

Continuously (>67%)

Hear

Continuously (>67%)

Weight Demands

Activity

Amount

Lift - Floor to Waist Level

Medium (20-40 pounds)

Carry

Medium (20-40 pounds)

Push/Pull

Medium (20-40 pounds)

Slide/Transfer

Medium (20-40 pounds)

Working Conditions

Condition

Frequency

Indoor

Frequently (34-66%)

Outdoor

Frequently (34-66%)

Extreme Temperature

Rarely (

Functional Assessment

Type

D