Sales Coordinator, Government Accounts

West Fargo, ND
Join our team!
Mar 07, 2019
Job Type
Full Time
Job Information

The Sales Coordinator is responsible for execution of sales support and administration activities for specific customers (major rental companies, key accounts, government accounts). This position’s main responsibilities are the input of orders to fulfill the customer's purchase orders and ensuring that all support and administration functions of the Inside Sales team are operating effectively. This role provides coordination, communication and organization to effectively support Sales team needs.

Role & Responsibility

Order Entry
  • Direct data order entry of customer purchase orders, including order entry, order tracking & order maintenance.

Customer & Dealer Support
  • Provide dealer support to include: order tracking, change order requests, credit and re-bill of dealer machines to customers, notification of order correspondence, payment of commissions, customer delivery tracking for all factory orders, payment of servicing fee for all delivered factory orders, researching and application of credits and debits.
  • Provide friendly and efficient service to achieve maximum sales and customer satisfaction.
  • Build and maintain positive relationships with our customers.
  • Troubleshoot issues, resolve problems, documentation, communicate resolution with key stakeholders.

Database Maintenance
  • Maintain database that generates reports on customers, regions, markets, dollar amounts, models, dealer delivery and commissions.
  • Organize and sustain an effective sales filing system.

Systems Support & Implementation
  • Support implementation of PRIME, Oracle, OSS, Bobquote/CPQ, and other company initiatives as required.
  • Account set up processes to support Inside Sales team (key account, government account, dealer).

  • Generating key sales reports (e.g., retail spreadsheet, backlog report, open order reports).

Trade Shows
  • Support vendor shows as needed (e.g., ordering supplies, organizing equipment, attending/participating.

Job Requirement

  • Education Required: Associate's Degree. Bachelor's Degree preferred.
  • Experience Required: 0>3 years
  • Travel Required:
  • Exceptional customer service and communication skills with friendly, can-do attitude
  • Excellent organizational skills and attention to detail
  • Ability to manage multiple priorities and provide quick turnaround response to customers
  • Ability to solve problems creatively and adapt to changing situations
  • Must be proficient in Microsoft Office suite application
  • Ability to follow written and verbal instructions
  • Experience working in a team environment
  • Capable of working independently
  • Experience in sales and customer service is a plus
  • Knowledge of Construction Equipment industry is a plus

The world-renowned brands that make up Doosan Bobcat produce industry-leading compact and heavy construction equipment, attachments, air compressors, lighting systems, generators and articulated dump trucks. Doosan Bobcat is a part of the Doosan Group, which employs 43,000 people in 38 countries worldwide. With people at the core of who we are, we believe the growth of our people will lead to the continued growth and success of our world-class company. Our team of dedicated employees is the backbone that allows us to provide construction equipment solutions that help our customers build the world of tomorrow. Wherever you find us, you’ll hear the sounds of progress, see the results of our people and feel the rhythm of transformation in everything we do.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

Beware of Fraudulent Job Offers and Solicitations

We recently learned that unauthorized individuals and/or groups are communicating false offers of employment with Bobcat Co. (“Bobcat”) via email.    The communications include the Bobcat logo and may appear legitimate.   However, they are fraudulent and are not sent from anyone affiliated with Bobcat.

Please note that Bobcat, Doosan Bobcat North America, and Doosan Portable Power DO NOT charge a fee, request payment, or request personal banking information at any point in the recruitment process.  We DO NOT send unsolicited emails requesting personal data from potential employees.  If you receive a job offer that appears fraudulent, please notify our talent acquisition team and consider contacting your local law enforcement office.

Any legitimate job offer from Bobcat, Doosan Bobcat North America, or Doosan Portable Power will be preceded by an official selection process.

Nearest Major Market: Fargo