Sales Operations Specialist, Key Accounts

West Fargo, ND
Join our team!
Mar 07, 2019
Job Type
Full Time
Job Information

The Sales Operations Specialist is responsible for the evaluation and management of sales processes and systems to minimize costs and improve customer satisfaction. This role will work closely with members of our Sales and IT teams to manage and streamline systems and tools, refine policies and best practices, and collaborate on enhancements to existing processes. This position is also responsible for sales activity reports and analytics, sales productivity, field support for execution of complex deals, CRM (sales process) maintenance and other sales support functions.

Role & Responsibility

Sales Process Development
  • Provide regular sales policy and process guidance and training to Sales team.
  • Proactively identify and recommend ways to improve Inside Sales/Sales processes with the goal of improving decision quality, reducing sales cycle time, improving scalability, and improving Account Manager efficiency.
  • Complete ad-hoc projects as they transpire.
  • Manage Salesforce sales process and maintenance.
  • Lead or support implementation of Oracle, OSS, Bobquote/CPQ, Salesforce (sales process) and other company initiatives as required.

Sales Support & Administration
  • Support the end-of-month, end-of-quarter sales effort by assisting in driving all sales orders and approvals through internal processing.
  • Manage transfer process, implementation and tracking.
  • Manage commissions process and implementation.
  • Manage other key sales support processes as identified for Inside Sales team.
  • Participate in trade shows on as needed basis.
  • Manage & improve invoicing processes.
  • Direct data order entry of top tier customera' purchase orders.
  • Assist with quotes and orders for complex deals.

Customer Success Management
  • Participate in and have a hands-on approach to complex situations or escalations and work with cross-functional stakeholders to resolve and document.
  • Provide customer or dealer support to include: order tracking, change order requests, customer price quotations, credit and re-bill of dealer machines to customers, notification of order correspondence, payment of commissions, customer delivery tracking for all factory orders, payment of servicing fee for all delivered factory orders, researching and application of credits and debits.

Planning & Analytics
  • Perform ad-hoc requests, create Inside Sales team reports and dashboards in Salesforce or OBIEE.
  • Act as information owner for Inside Sales related data sets. Responsible for data maintenance and accuracy. Troubleshoot issues and see through to resolution.

Job Requirement

  • Education Required: Bachelor's Degree in Business Administration, Business Management, or related field
  • Experience Required: 2>5 years
  • Travel Required:
  • Dedication to excellent customer service
  • Ability to manage multiple priorities and provide quick turnaround response to customers
  • Demonstrated ability to challenge and improve upon existing processes
  • Takes initiative and brings impeccable follow-up skills
  • Shows good time management, project planning and project management skills in order to meet deadlines
  • Demonstrates effective communication and presentation skills
  • Knowledge of construction equipment and industry is a plus
  • Demonstrates ability to be self-motivated, detail oriented and well organized
  • Proficient in Microsoft Office Suite and Microsoft Excel with success in maintaining and organizing data
  • Able to build positive business relationships and work collaboratively across organizational boundaries
  • Experience working in a team environment

The world-renowned brands that make up Doosan Bobcat produce industry-leading compact and heavy construction equipment, attachments, air compressors, lighting systems, generators and articulated dump trucks. Doosan Bobcat is a part of the Doosan Group, which employs 43,000 people in 38 countries worldwide. With people at the core of who we are, we believe the growth of our people will lead to the continued growth and success of our world-class company. Our team of dedicated employees is the backbone that allows us to provide construction equipment solutions that help our customers build the world of tomorrow. Wherever you find us, you’ll hear the sounds of progress, see the results of our people and feel the rhythm of transformation in everything we do.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

Beware of Fraudulent Job Offers and Solicitations

We recently learned that unauthorized individuals and/or groups are communicating false offers of employment with Bobcat Co. (“Bobcat”) via email.    The communications include the Bobcat logo and may appear legitimate.   However, they are fraudulent and are not sent from anyone affiliated with Bobcat.

Please note that Bobcat, Doosan Bobcat North America, and Doosan Portable Power DO NOT charge a fee, request payment, or request personal banking information at any point in the recruitment process.  We DO NOT send unsolicited emails requesting personal data from potential employees.  If you receive a job offer that appears fraudulent, please notify our talent acquisition team and consider contacting your local law enforcement office.

Any legitimate job offer from Bobcat, Doosan Bobcat North America, or Doosan Portable Power will be preceded by an official selection process.

Nearest Major Market: Fargo

Similar jobs

Similar jobs