911 Dispatcher

Continually evolving, our culture is customer service driven, employee focused, and results oriented. We take pride in the work we do and we strive to exceed the expectations of those we serve. In this organization your unique talents and dedicated efforts can and will make a difference in the lives of the people and the communities we serve. Let's work together.

Job Summary

The eligible register developed from this posting may be used to fill future FT vacancies within this classification.

The 911 Dispatcher is responsible for receiving and prioritizing all emergency and non-emergency requests for service and for dispatching appropriate service providers in a manner consistent with the mission and goals of Scott County and Scott County Sheriff's Office. This is a position of critical importance for community and public safety, operating 24/7 including night, weekend and holiday shifts. All activities involve the use of computer technology, which requires a high level of accuracy, concentration, attention to detail, and multi-tasking. Work involves the exercise of independent judgment in receiving and transmitting law enforcement, fire, emergency medical and other emergency services information by emergency radio, telephone, and computer and determining what actions are necessary based on the call. This is not an entry level law enforcement officer position.

Essential Duties

·   Receives and processes all incoming 911 and non-emergency telephone calls for Scott County.

·     Dispatches emergency and non-emergency calls for nine police departments, eight fire departments, four ambulance services and other emergency and non-emergency service providers in Scott County.

·     Creates and maintains electronic records and logs of activity as required using a computer aided dispatch (CAD) system.

·     Uses various computer systems to monitor calls, access information and enter information as required.

·     Performs work with a high level of accuracy, concentration, attention to detail and multi-tasking.

·     Requests, receives, and disseminates large amounts of public, private and confidential data linked to State, Federal and local law enforcement systems.

·     Receives, transmits and monitors multiple radio channels on an 800 MHz region-wide radio system.

·     Maintains knowledge and skills for use of continually evolving equipment, including but not limited to computers, printers, 911 equipment, recording devices, telephones, radios, and other equipment as assigned by supervisors.

·     Requests and receives large amounts of protected data through computerized terminals linked to State, Federal, interstate, and local law enforcement systems, including driver and motor vehicle checks, stolen property checks, missing persons, criminal histories and other restricted data files. 

·     Begins and ends work on time. Work is subject to a variety of shifts and schedules covering 365 day-a-year, 24 hours-a-day operation, including overtime.  

Performs other related duties as required or assigned.

Minimum Qualifications

**Requires 

• high school diploma/GED and one year of 911 Public Safety Dispatch experience OR
• high school diploma/GED and two years of related work experience** OR
• high school diploma/GED plus one or more years post-secondary education and six months of related work experience** OR
• an Associate's degree or higher.

**Related work experience includes jobs requiring multi-tasking. Emergency dispatching experience within the last 7 years is highly desired. One must type at least 45 wpm and remain calm in an atmosphere of changing priorities and periods of high stress.  Bilingual candidates encouraged to apply.

Selection Process

Selection for this position will be based on a minimum qualification and rating of training and experience.  Candidates meeting minimum qualifications and who pass a typing test will be forwarded to the hiring manager or supervisor for consideration for interview and/or additional assessments.  Final selection will include a background investigation, physical exam, drug testing and psychological evaluation and approval by the County Board.