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Warranty Manager

Employer
Doosan Bobcat North America
Location
West Fargo, ND
Salary
Join our team!

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Industry
Office and Administration
Role
Manager
Job Type
Long-Term
Hours
Full Time

Job Details

Job Information

Maintenance and growth of Bobcat and Doosan's position of leadership in the world-wide equipment market through the insurance of our product reliability, quality, safety and distribution capability. This is accomplished through identifying problem trends, solutions and communication of information and ideas to Manufacturing, Engineering, Marketing, Marketing Services to and from the Bobcat & Doosan distribution channel. This is accomplished through management of dealer warranty and supplier recovery processes.

Role & Responsibility

People Development
  • Manage staffing requirements for the operation of the Warranty department, which dealer warranty processing and supplier recovery.
  • Develop and manage the operating budget for the department. Development of the staff through coaching, training and mentoring, and making sure that team members have the tools required to perform effectively and efficiently.

Warranty Strategy
  • Oversee the strategy and team that processes dealer claims with a fair settlement to dealers and customers, ensuring that proper labor rates and hours are applied and that claims are coded properly for vendor recovery and reporting purposes.
  • Ensure that correct limits are set for failure code, to fairly compensate dealers for warranty repairs and maintain control levels without our automated system.
  • Communicate warranty trends to Product Engineering, Mfg Engineering, Sourcing, and Parts teams.
  • Use the Warranty Reports to set the overall strategy for the company in regards to warranty and recovery.
  • Recover Company's expenses for warranty failures that occurred because of a defect of a component that was purchased from an outside source.
  • Ensure that team is properly archiving all warranty and delivery related documents for the periods of time listed in the corporate record retention policy guidelines.
  • Develop the criteria and strategy for the dealer audit process.

Extended Warranty
  • Set the strategy for extended warranty business for revenue and margin generation and drive growth. Create extended warranty plan portfolio. Design plan terms and coverage options. Develop marketing materials, promotions, and programs.
  • Define Planned Maintenance Strategy that aligns with the business needs of Bobcat, Dealers and Customers.
  • Define Used Equipment Warranty and Certified Pre-Owned strategy that aligns with the business needs of Bobcat, Dealers and Customers.


Job Requirement

  • Education Required: Bachelors degree in Engineering, Business Administration, or related field
  • Experience Required: 10>15 years
  • Travel Required: 10-24%
  • LSS Black Belt preferred
  • Prior demonstrated quality improvement management.
  • Strong demonstrated influencing skills.
  • Strong process orientation to develop solutions to complex problems.
  • Ability to motivate and leverage staff for changing business strategies/priorities.
  • Strong communication and interpersonal skills.
  • MS Office Competency


The world-renowned brands that make up Doosan Bobcat produce industry-leading compact and heavy construction equipment, attachments, air compressors, lighting systems, generators and articulated dump trucks. Doosan Bobcat is a part of the Doosan Group, which employs 43,000 people in 38 countries worldwide. With people at the core of who we are, we believe the growth of our people will lead to the continued growth and success of our world-class company. Our team of dedicated employees is the backbone that allows us to provide construction equipment solutions that help our customers build the world of tomorrow. Wherever you find us, you’ll hear the sounds of progress, see the results of our people and feel the rhythm of transformation in everything we do.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

Beware of Fraudulent Job Offers and Solicitations

We recently learned that unauthorized individuals and/or groups are communicating false offers of employment with Bobcat Co. (“Bobcat”) via email.    The communications include the Bobcat logo and may appear legitimate.   However, they are fraudulent and are not sent from anyone affiliated with Bobcat.

Please note that Bobcat, Doosan Bobcat North America, and Doosan Portable Power DO NOT charge a fee, request payment, or request personal banking information at any point in the recruitment process.  We DO NOT send unsolicited emails requesting personal data from potential employees.  If you receive a job offer that appears fraudulent, please notify our talent acquisition team and consider contacting your local law enforcement office.

Any legitimate job offer from Bobcat, Doosan Bobcat North America, or Doosan Portable Power will be preceded by an official selection process.

Nearest Major Market: Fargo

Company

Our people power our progress. Keeping our company moving forward means empowering employees with opportunities to grow and the resources necessary to be happy, healthy and productive. That’s why we offer our people a competitive and comprehensive benefits package. Here, you’ll enjoy full health coverage, paid time off, income protection, employee discounts on certain consumer goods, tuition reimbursement and more.

How do different cultures play a part in your organization?

Our North American headquarters is located in North Dakota, where we started the compact equipment industry. But our locations span the entire globe – dealers, manufacturing facilities and corporate offices – where innovation is driven forward worldwide. To continue expanding our reach, we’ve opened the Global Collaboration Center in the heart of downtown Minneapolis.

What skills, education, and experiences does your ideal candidate(s) have?

•Education Required: High School Diploma or Equivalent
•These are entry level opportunities
•Must be able to follow established methods and procedures and perform work accordingly. Must have the ability to work rapidly and under time pressure for extended periods of time in order to meet build requirements. Must possess the ability to read build sheets and blueprints.
•The ability to communicate with supervisors and fellow workers in both written and verbal forms at a level normally acquired through the completion of a high school diploma or GED is required.
•Job specific skills, techniques and safe work and equipment operating practices are learned through on-the-job and classroom training. General instructions are given on recurring duties, operations and assignments; detailed instructions are given on new duties, operations and assignments.

How would you describe the company leadership/team management? Our employees are the driving force behind our brand. We cultivate an environment where they feel valued and build their career while working for an industry leader. Career opportunities include positions in our corporate offices and manufacturing facilities. We also have a highly-competitive internship and co-op program. Your opportunity to contribute to the future of the compact equipment industry is right here.

Where do you see the company/organization in the upcoming years? https://www.bobcat.com/company-info/next-is-now

What do you feel candidates need to know about the company before applying?

Our success is powered by our people. Plain and simple. Their dedication and passion for empowering customers to accomplish more is what drives our continued industry leadership. Our integrated, global team of employees and dedicated dealers work together to deliver the best products and services; making lives, businesses and communities better and stronger.

Bobcat Company is both an employer and partner of choice, and we pride ourselves in attracting, retaining and developing top-tier talent and dealers to drive our mission forward.

Company info
Website
Location
North Dakota
United States

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