Campus Experience Coordinator

Location
Grand Forks, North Dakota (US)
Salary
$38,325
Posted
Apr 11, 2019
Ref
5492
Industry
Education
Role
Other
Job Type
Long-Term
Hours
Full Time

Hiring Department:  Admissions

Minimum Hiring Salary/Position Classification:  $38,325/annual  Benefitted, Non-Exempt
Benefits: Includes single or family health care coverage (premiums paid for by the university), basic life insurance, EAP, retirement plan, tuition waiver, annual and sick leave.  Optional benefits available: supplemental life, dental, vision, flexible spending account, supplemental retirement plans. 
Work Schedule:  Monday - Friday 8 AM - 4:30 PM; may require some nights and weekends. 


For full consideration, all application materials must be fully submitted by 5PM (Central Time) on the closing date.


___________________________________________________________________________

Position Details:      A Complete Position Description is available as an attachment in the bottom right corner of this position announcement.

The mission of the Office of University Admissions is to attract and enroll an academically -prepared student body that is geographically, ethnically, and economically diverse. We embrace the University’s commitment towards student success by seeking students who will persevere and graduate as the next generation of leaders. We proudly serve as the front door to the University of North Dakota, and we strive to create unique and memorable experiences for all our guests.

The purpose of this position is to:
 

  • Provide leadership for the student call center, campus visits, and special events.
  • Work alongside the Visit Coordinator to ensure campus visits and events are staffed appropriately and provide an exceptional student experience.
  • Work with University Admissions units and campus departments to coordinate visits and manage inquiries.
  • Take the lead in working with a team of students who are responsible for answering incoming communications and providing customer and student support. This position is an integral part of the University Admissions unit that provides initial contact and service to our customers and plans prospective student events.
  • Work in close cooperation with the Assistant Vice President of Academic Services in developing academic programming for prospective student visits and events. This person will have knowledge of all of the University’s programs and services and will be responsible for overseeing the student support and referral information.
  • Coordinate and manage the workflow of campus visits and events and the call center unit and assisting with the day-to-day tasks and activities to carry out the University Admissions unit mission and goals.
  • Provide excellent communication and customer service on behalf of the University




In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. 
 
Competencies Required:
 

  • Demonstrated ability in researching and solving problems, sound decision making, and critical thinking skills
  • Demonstrated ability to work independently and prioritize multiple tasks to meet deadlines in a timely manner
  • Excellent interpersonal and verbal communication skills
  • Demonstrated organizational and detail-oriented skills
  • Self-starter, motivated, and able to work in a fast-paced environment that is heavily focused on student success
  • Proven ability to establish and maintain cooperative working relationships with coworkers (team player) and customers
  • Excellent written, typing, and spelling skills



Minimum Requirements:
 

  • Associates degree 
  • One year supervisory experience.
  • Experience with Microsoft Office Suite software, Internet, email and database software
  • 2 years experience in customer service
  • Valid driver’s license
  • Successful completion of Criminal History Background Check

  
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. 


 Preferred Qualifications:
 

  • Bachelor's degree
  • Experience with PeopleSoft and Blackboard
  • Campus visit experience
  • Experience with online chat software
  • Experience scheduling shift workers

 

To find out why living and working in Greater Grand Forks is way cooler, check out www.GrandForksisCooler.com

 

All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EEO/AA for screening, interviewing and selection purposes.
 
To be considered for this position, all application materials must be fully submitted by 5PM on the closing date.
 
 
EEO Statement
UND is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.  Women, minorities, veterans and individuals with disabilities are encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status on the form found at http://und.edu/affirmative-action/apcontrolcard.cfm.  This information will remain confidential and separate from your application. 
 
ND Veteran’s Preference
North Dakota Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.
 
Clery Statement
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report.  The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus.  As a prospective employee, you are entitled to a copy of this report.  The report and statistical data can be found online at http://und.edu/discover/_files/docs/annual-security-report.pdf.  You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND 58202.

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