Business Development Customer Account Manager

Rapid City, SD
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May 02, 2019
Job Type
Business Development Customer Account Manager - Rapid City

Overview: Butler Machinery is a third generation family-owned company, proudly serving our communities since 1955. Our mission is to build long term relationships with our customers, founded on trust, generating mutual growth and success.

•Builds strong relationships with customers focusing on long term mutual growth.
•Promotes new and used CAT products to customers as well as used competitor brands in stock.
•Participates in training and obtains required certifications as requested.
•BDC needs to make a minimum of 40 customer contacts per week.
•BDC will handle the sales process from start to finish, which includes lead generation, lead nurture, machine quote and sale close, including paperwork needed to complete process in order to receive compensation for the sale.
•Will travel the territory daily to prospect new customers and build relationships with current customers.
•Record activities and opportunities from activities into Saleslink.
•BDC shall work with Store or Operations manager to develop an accurate prospecting. Prospecting lists and methods shall be approved by Store or Operations manager.
•Delivers and demonstrates equipment functions and features to customers.
•Manages a customer/account base in an assigned territory.
•Can be asked to appraise trade-ins.
•Provide prospects with solutions to meet customer needs based on analysis of developed relationship, customer research and information provided.
•Be responsible for updating information including: Equipment population, contacts/influencers, mobile/office phone information, address, mail codes and other customer relationship management information to include customer reassignment when applicable.
•Promote all aspects of the dealership by selling parts, service, Customer Support Agreements (CSAs).
•Build strong relationships with customers and be their primary point-of-contact at the dealership.
•Build customer loyalty by following up on service or parts orders, insuring requests are addressed in a timely manner.
•Follow up with Ops/Store Manager on weekly basis regarding prospecting, activity logging and sales performance.
•Works within and promotes vision, mission and values of BMC.

•A Bachelor's Degree in Business related field or equivalent combination of experience, training/or education required
•Sales training and experience preferred
•Knowledge of AGCO and other Ag related product lines preferred
•Basic knowledge of accounting and equipment financing
•Good computer skills (Microsoft products)
•Excellent self-motivation
•Good verbal and written communication skills
•Strong organizational skills
•Willingness to travel and work flexible hours as needed
•A good driving record is required
•CDL is preferred or willingness to obtain within 90 days
•Pre-employment drug testing is conducted