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Customer Support Representative

Employer
Acme Tools
Location
Grand Forks, ND
Salary
Join our team!

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Job Details


Who We're Looking For:

Are you a great listener who loves getting in front of and fixing a problem? Is taking no for an answer not in your vocabulary and providing options if the requested solution can't be reached your mantra? Do you love working one-on-one with new people to help them with their shiny new toys (our tools and equipment!)? If so, do you best work with Acme Tools, a premier online retailer of tools and equipment, as a Customer Support Representative!

What You'll Take Ownership Of:
  • Answering incoming customer calls and emails
  • Providing information on product features and specifications, and keying order information.
  • Assisting with post-sale customer service by providing order statuses and tracking information, as well as facilitating returns
  • Cross-communication with other departments and manufacturers to provide information and answer customer questions
  • Continuing education of new and current products carried by Acme Tools through team activities and vendor trainings
  • Other opportunities as assigned


Need-To-Haves:
  • Previous customer service experience
  • Strong active listening skills and the ability to understand concerns
  • Technically savvy with the ability to learn and navigate new software quickly
  • Organizational skills and the ability to multi-task, prioritize, and problem solve
  • Excellent communication skills - verbal, interpersonal, and written
  • A solid track record of punctuality


Love-To-Haves:
  • Previous call center experience
  • Bonus points for tool and equipment industry knowledge


About Acme Tools:

Acme Tools was founded as Acme Electric Motor in 1948 and continues to be a family-owned operation with ten locations in North Dakota, Minnesota, and Iowa. In 1999, Tool Crib of the North, Acme's catalog and internet division, was acquired by Amazon.com. After rebranding as Acme Tools, we are now one of the premier retailers of tools and equipment, both in-store and online. In addition to fantastic compensations, some of the benefits we offer include:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short- and Long-Term Disability
  • PTO
  • Paid Holidays
  • 401(k)
  • Flex Spending
  • Generous Employee Discounts

*Employment offers are contingent on drug-screen and background check. Acme Tools in an Equal Employment Opportunity Employer.

Company

Acme Tools was founded as Acme Electric Motor in 1948 and continues to be a family-owned operation with 14 locations in North Dakota, Minnesota, and Iowa. In 1999, Tool Crib of the North, Acme’s catalog and internet division, was acquired by Amazon.com. After rebranding as Acme Tools, we are now one of the premier retailers of tools and equipment, both in-store and online. We pride ourselves on having a growing, innovative E-Commerce department with a start-up like atmosphere, which will allow you to create and execute digital creative strategies with freedom and approach projects in unique ways. Acme Tools offers various fields of work at the warehouse, retail, and corporate levels as well as opportunities for tradespeople and CDL drivers. As a family-owned operation, we are employee centric, family-friendly, community involved, and growth minded.

Company info
Website
Telephone
701-335-4807
Location
1101 N Washington St
Grand Forks
ND
58201
United States

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