Customer Service Representative

Fargo, North Dakota
Competitive Salary + Benefits
May 14, 2019
Job Type
Full Time

Job duties:

  • Seamlessly handle inbound calls regarding our insurance products and services. Listen and connect with customers to understand their needs and resolve any issues they express.
  • Explain policy coverages and service advantages to existing and potential customers.
  • Recognize and promote cross-sales opportunities.
  • Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems and cancellations. 
  • Navigate through our agency management system and multiple other computer applications
  • Provide a high level of customer-focused service

Heritage Insurance offers:

  • Competitive salary
  • Medical, dental, and vision benefits
  • Matching 401(k)
  • Paid time off
  • Holiday Pay
  • Rewarding, fast-paced environment


If you think you are right for this role, you will need to be able to:

  • Obtain and maintain a State Property & Casualty insurance license within 60 days from the start of licensing coursework
  • We will provide training and pay for the licensing exam your first time

Heritage Insurance Services is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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