Greeter

DUTIES & RESPONSIBILITIES

Provides exceptional, STAR Service to ensure overall guest satisfaction.

• Performs the steps of STAR Service, which include…

• Smile and Greet
• Take Care of Needs
• Anticipate, Ask and Act
• Remember to Thank and Close

• Performs the position-specific STAR service expectations, as outlined by the department.

Providing superior guest service to our guests entering and exiting the Shooting Star Casino, Hotel and Event Center, to ensure a great first impression to our guests.

• Provide door service for all guests entering and exiting the facility.
• Greet all guests with a friendly smile and hello.
• Thank guests for their patronage and invite them back.
• Establish a professional relationship with guests, such as first names, favorite games, where they are from, etc.
• Assists with greeting passengers on limos and tour groups upon their arrival at the Shooting Star, which includes dispersal of coupon packages.
• Inform guests of the benefits of the Star Rewards’ Club, and current and future events.
• Assist with functions, promotions, and events on the gaming floor and Event Center.

Listens and responds to guest concerns to maintain a high level of guest satisfaction.

• Refers guests to the appropriate department or function for issue resolution.
• Ensures the strictest of confidentiality is maintained at all times.

Minimum Requirements

EDUCATION & EXPERIENCE

High school diploma or General Education Degree (GED); minimum of two months related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses & Designations

Must meet licensing requirements as prescribed by the Tribal- State Compact for gaming.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of basic office equipment and their uses.
• Knowledge of and ability to apply internal gaming controls.
• Knowledge of and ability to apply commonly accepted rules of grammar, spelling and punctuation in written communication to develop Management reports and summaries.
• Skills of determining alternatives that would correct a situation to provide effective guest services.
• Skill in preparing written materials such as correspondence reports and proposals to meet purpose and audience.
• Ability to meet deadlines for a variety of projects.
• Ability to display decision making skills.
• Ability to work independently, be self motivated and display outstanding customer service skills.
• Ability to read and interpret documents such as gaming controls and procedure manuals, safety rules, and operation and maintenance instructions.
• Ability to follow procedures and give attention to detail.
• Ability to work cooperatively within a group to make the work of the group successful and effective.
• Ability to identify and carry out actions to achieve goals while considering risks.
• Ability to frequently stand for up to 8 hours.
• Ability to reach above shoulder height.
• Ability to reach below shoulder height.
• Ability to occasionally climb ladders.
• Ability to frequently stoop and bend.
• Ability to frequently lift up to 25 pounds

WORKING CONDITIONS

• Occasional to frequent exposure to loud noise levels.
• Minimal exposure to Blood Bourne Pathogens.
• Minimal exposure to Dust/Dirt.
• Continuous exposure to moderate concentration levels of tobacco smoke.