Product Service Manager - Excavator

Job Information

This position provides a communication link between the field (District Service Managers, Dealers, etc.) and internally with Product Management, Quality, Parts, Engineering, Manufacturing, Sourcing, and Product Liability teams. The focus of this position is on product issues, emerging issue discovery, prioritization, resolution and continuous improvement. External relationships are built with the company's dealerships and customers for the purpose of information, fact gathering and sharing.

Role & Responsibility

Product Update Training

• Conduct or supervise product update training regarding product improvements and new product introductions. These are held on dealer level as well as internal to the company's field staff on a worldwide basis.

Staff Management

• Development of the Troubleshooting staff through training and counseling, and making sure that they have the tools required to perform effectively and efficiently.

New Product Development

• Hold an active role in new product development through support, communication, and voicing the needs of our customers and dealers relative to current product quality, reliability and serviceability.

Communication of Product Concerns

• Lead the effort in identifying and prioritizing product issues and assist in solving these issues to improve quality and reliability of the assigned product line with the goal of achieving total customer satisfaction.
• Proactively communicate product information in a clear, concise, consistent format to keep the company's field staff and the company's dealer service, sales, and parts personnel informed and up-to-date.
• Make recommendations regarding field modifications related to product line responsibility. Assist in generating appropriate justification, internal documentation, and communication to our dealers, the company field staff, and the end users.
• Provide up-to-date product quality and performance status to Manufacturing, Product Management, Quality and Engineering based on customer, dealer and warranty data.

Job Requirement

• Education: Bachelors degree in Engineering or Technical related field
• Experience: 7>10 years
• Travel: 10-24%
• Minimum of two years of hands-on equipment operation experience with construction or agricultural type equipment
• Technical product knowledge and aptitude
• Effective cross-functional teamwork skills
• Excellent communication and interpersonal skills
• Strong time management skills and priority focus
• MS Office Suite competency

Others

The person in this position interacts with many of the other departments within the company by providing information and working on resolution of problems for improvements in safety, quality and reliability of the product. Information gathering requires close communication. It will be necessary to travel with Field Staff and visit dealerships to gather voice of customer information from dealers and customers. The improvements in quality reduce warranty expense and improve sales all helping improve the profitability of the company. Travel requirements vary, but typically will travel monthly and travel to dealerships 6 to 8 times per year.

The world-renowned brands that make up Doosan Bobcat produce industry-leading compact and heavy construction equipment, attachments, air compressors, lighting systems, generators and articulated dump trucks. Doosan Bobcat is a part of the Doosan Group, which employs 43,000 people in 38 countries worldwide. With people at the core of who we are, we believe the growth of our people will lead to the continued growth and success of our world-class company. Our team of dedicated employees is the backbone that allows us to provide construction equipment solutions that help our customers build the world of tomorrow. Wherever you find us, you’ll hear the sounds of progress, see the results of our people and feel the rhythm of transformation in everything we do.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

Beware of Fraudulent Job Offers and Solicitations

We recently learned that unauthorized individuals and/or groups are communicating false offers of employment with Bobcat Co. (“Bobcat”) via email.    The communications include the Bobcat logo and may appear legitimate.   However, they are fraudulent and are not sent from anyone affiliated with Bobcat.

Please note that Bobcat, Doosan Bobcat North America, and Doosan Portable Power DO NOT charge a fee, request payment, or request personal banking information at any point in the recruitment process.  We DO NOT send unsolicited emails requesting personal data from potential employees.  If you receive a job offer that appears fraudulent, please notify our talent acquisition team and consider contacting your local law enforcement office.

Any legitimate job offer from Bobcat, Doosan Bobcat North America, or Doosan Portable Power will be preceded by an official selection process.

Nearest Major Market: North Dakota
Nearest Secondary Market: Bismarck