Concierge- Administrative Assistant

Job Summary:

Concierge - Serves as key brand ambassador and first point of contact for all employees, visitors, vendors, guests, and customers. Provides energetic and friendly assistance to ensure that each visitor has a warm and efficient experience in line with the Cirrus lifestyle. Performs various tasks to include greeting and servicing customers, registration, providing information services to meet customer requests which may include identifying lodging, food, and attraction opportunities, researching travel arrangements, making telephone calls, assisting with parcels, etc. Operates the switchboard to route incoming calls.

Supervisory Responsibility:

None

Job Duties and Responsibilities (Essential Functions):

• Handles incoming calls, screens and transfers calls or recorded messages as appropriate. Communicates with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold.
• Greets and ensures all guests/visitors are checked in with proper identification, visitor badges and are escorted by employees beyond the entrance area.
• Works cross-functionally with other departments to assist with and align on company events or special visitors.
• Prepares for customer visits by assigning training rooms, creating name badges, and posting welcome messages on lobby messaging boards.
• Coordinates travel arrangements for visitors/customers as approved and requested.
• Maintains annual contracts with area hotels and develops a strong knowledge of the hotel's facilities and services.
• Provides guests with information about area attractions, facilities, and services.
• Handles guest complaints in a professional manner and routes as appropriate to solve concerns to the highest degree possible.
• Sorts and distributes mail and signs for packages.
• Effectively handles multiple priorities, organizes workload and meets deadlines.
• Maintains, organizes, and stocks supplies for front reception area, customer lounge, training rooms and customer restroom.
• Supports Enterprise responsibilities as needed:
  • Supports Human resources as needed to assist with on-boarding new employees. Will handle confidential documents.
  • Supports Information Technology with requests to troubleshoot facility issues over the phone with step by step direction.
  • Supports Safety department ensuring any facility safety requirements are maintained, updated and recorded.
  • Assist other Enterprise Services departments as needed to help operate the facility.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High school diploma or equivalent
• Two years related concierge/reception experience working in a stand alone environment
• Hospitality experience preferred
• Experience in Administrative level position preferred

Demonstrated Proficiencies/Skills/Abilities:

• Must be able to demonstrate the ability to read, write and speak the English language.
• Excellent written and oral communication skills.
• Clear and professional telephone skills.
• Ability to ensure that security standards are met.
• Proficiency in Microsoft Office Suite applications.
• Professional attitude, communication style, and appearance required.
• Ability to prioritize tasks and meet deadlines as required.
• Ability to handle highly confidential material with discretion.
• Ability to be self-motivated and resourceful.
• Ability to problem solve.
• Ability to diffuse high pressure situations, such as irate customers with professionalism and tact.
• Strong work ethic and a high level of professional demeanor.
• Ability to remain poised in a fast paced, demanding environment.
• Strong organization skills; attention to detail required.
• Excellent attendance record.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Overtime hours may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.