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Service and Account Representative

Employer
Blue Cross Blue Shield of ND
Location
Fargo, North Dakota
Salary
Join our team!

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Industry
Office and Administration
Role
Other
Job Type
Long-Term
Hours
Full Time

Job Details

Job Summary

The Service and Account Representative (Azurance Group) is responsible for providing service to existing Azurance Group accounts which includes conducting enrollment meetings, assisting with claims and billing issues, advising of changes to contracts, underwriting and billing. This position also assists in the sales efforts for all product lines.

Essential Functions
  • Provides customer service to existing accounts to help retain business.
  • Assists marketing staff in preparing for renewals such to include setting up and conducting open enrollment meetings, informing clients about new benefits being offered and assisting with enrollment of existing and/or new benefits.
  • Sells new lines of business while reviewing the renewal at group anniversary and identifies additional sales opportunities during the renewal process to sell ancillary products.
  • Follows up on referrals to add benefits to an existing or new group.
  • Obtains proposals from various carriers and markets the benefit of adding these benefits to the group leader.
  • Continues to expand awareness and knowledge of rules and regulations that affect the business.
  • Maintains knowledge of insurance and the various carriers represented by the affiliate.
  • Stays abreast of benefit design, underwriting, billing and claims processes of the various carriers represented by the affiliate.
  • Maintains knowledge of federal and state regulations that affect the insurance business and participates in training seminars and continuing education opportunities.
  • Represents the Company in a professional manner and volunteers in the community.      


Knowledge, Skills and Abilities

Customer Interaction

Intermediate

Communication (Verbal/Written)

Intermediate

Technical/Professional Knowledge and Skills

Intermediate

Prioritization and Organization of Work

Basic

Collaboration

Basic

Closing (Problem Resolution) Ability

Basic

Education Requirements

Required: Associate's

Preferred: Bachelor's

Field(s) of Study: Marketing, Business, Healthcare or related field

Experience Requirements

Required: Minimum of 2 Years

Preferred: Minimum of 3 Years

Experience Details: Minimum of 2 years of sales, customer-facing, insurance or related experience is required.

Certification, Licensures & Registration Requirements

Title: Must have or obtain Insurance Producer License within 3 months of hire and maintain continuing education requirements annually.

State or Agency: ND

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Other Information

Job Posting Policy 6.05

New employees with Blue Cross Blue Shield of North Dakota will be eligible to apply for positions within their assigned department after successfully completing a 90-day review. For positions outside your department, you must attain a minimum of six months of service before you can apply.

Equal Opportunity Employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com

This job posting will be closed 06/07/2019 at 8:00AM CST. No further applications will be considered.

Company

TWO WORDS – MEMBERS FIRST.

That sums up why we’re here. And according to member satisfaction surveys, 95.6% say we’ve done a great job at maintaining that focus.

With that said, there are still mountains to move. America’s health care system needs an overhaul and Blue Cross Blue Shield of North Dakota is taking a lead role. To accomplish that, we need BOLD people who believe they can make an impact.

Are you ready to shake up an industry?

If you’re passionate about taking on our nation’s number one health care concern, there may be a place for you on one of our teams.

Company info
Website
Location
4510 13th Ave. S.
Fargo
ND
58103
United States

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