Senior Patient Access Representative - South University Eye Center & Optical

Job Title: Senior Patient Access Representative | South University Eye Center & Optical | Fargo

City: Fargo

State: North Dakota

Department *: * Eye Services MDs PBB-SU

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

JOB SUMMARY

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff. Specific duties vary by location and may include the following: Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient. Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery. Responsible for resource management and resolving conflicts. Serves as a liaison between provider and supporting providers. Manages provider schedules. May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization. May perform registration duties and work the front desk. May train and mentor new employees. May serve as an EMR super user. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work independently, as well as part of a team. Must always maintain confidentiality of sensitive information. Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate. Must demonstrate proficiency in computer skills and use of multi-line telephone.

POSITION RESPONSIBILITIES

Follows appropriate scheduling procedures and prioritizes actions. Answer telephones and direct calls to appropriate staff. Helps solve business problems and meet business goals through collaborative processes. Consults on securing medical records from providers and authorizing complex treatments. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Prioritizes constantly while maintaining well-defined goals. Escalates concerns over competing or conflicting priorities. Uses organizational skills to determine resource needs and priorities. Develops and promotes resource management skills to aid efficient and effective workflow.

DEPARTMENT DETAILS

Full-time, 40 hours a week, 8-5 pm Monday-Friday.

QUALIFICATIONS

High School graduation or GED is required; post-secondary education helpful. Previous medical office experience preferred. Prior EMR experience is preferred. Must have knowledge of medical terminology; customer service skills essential. Six months' customer service experience desired.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

City: Fargo

State: North Dakota

Job Function: Revenue Cycle

Job Schedule: Full Time

Shift: Days

Req Number: req35968