Knowledge & Content Developer - Continuous Improvement Operations

Job Title: Knowledge & Content Developer | Continuous Improvement Operations | Sioux Falls

City: Sioux Falls

State: SD

Department *: * HR Operations - Quality Assurance & Continuous Improvement

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

JOB SUMMARY

Maintain and manage Human Resource systems content that is accurate, consistent and relevant, including but not limited to knowledge base and case management. Collaborate with relevant Human Resources stakeholders by collecting information to define and craft message content.
Identify documentation requiring updates based on impact analysis. Perform routine monitoring of system content and associated documentation. Regularly connect with employees from the Employee Services Center, payroll and other members of Human Resources to identify and address opportunities to improve Human Resource content. Oversee and manage internal Human Resources communications to Human Resources Shared Services employees from key stakeholders. Collaborate with Center of Expertise (COEs) to maintain updated Human Resources policy documents on a regular basis. Oversee Employee Service Center documentation, including the review, revision and update of necessary elements to ensure the appropriateness of the document prior to publishing (documents include but are not limited to Standard Operating Procedures, Frequently Asked Questions, quality manuals and training content). Collaborate with Human Resources Enabling Technologies team to update and upload Human Resources content as appropriate. General knowledge of Human Resources policies, procedures, and processes. Ability to develop standard customer service procedures and scripts. Strong problem solving skills. Strong customer service focus. Strong interpersonal change to relationship building and listening skills. Strong written and oral communication skills.

POSITION RESPONSIBILITIES

Under guidance, plans and estimates simple projects. Explores own motivation and initiative and how it relates to the workplace. Demonstrates courtesy and business etiquette. Processes limited amounts of detailed information with good accuracy. Produces standard project status reports. Collaborates with departmental associates and management. Identifies the primary means of communication and their appropriateness for different occasions. States the major roles involved in business process management. Identifies tasks or outputs that require accuracy and detail-level attention.

DEPARTMENT DETAILS

QUALIFICATIONS

Bachelor's degree in Human Resources, Business or related discipline or equivalent six years of work experience.
At least one year experience in transaction processing operations, change documentation, copy writing, change management, grant writing, communications. Experience in Healthcare and/or insurance industry preferred.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

City: Sioux Falls

State: SD

Job Function: Human Resources

Job Schedule: Full Time

Shift: Days

Req Number: WD06259