Associate/Advanced Call Center Representative - $17+ per hour!

Summary Job Description Do you provide exceptional service, are a creative problem solver who takes pride in the quality of work you deliver, and wants to learn and grow in your career?You can begin to effectively contribute to an inclusive, fun work environment as a Associate/Advanced Call Center Representative. This is an exciting opportunity to join our mission driven organization. We offer a competitive starting wage of $17+ per hour, plus bonus and full-time benefits!As a call center representative, you will deliver exceptional service to our members through relationship building, fact finding, and providing solutions on the Life Insurance or the Annuity Contact Center/Interaction team. High priority is placed on all customer needs via inbound phone calls, email, and website channels.Job Responsibilities and DutiesManages customer contacts in a prompt, efficient manner providing correct, thorough responses to needs and requests. Each and every member is treated as your main priority.Dedicated to use resources and gathering necessary details to promote a positive outcome.Actively supports customers with their transactions accurately and efficiently. Consciously evaluates and proposes alternatives in situations where the customers first request may not be available.Identifies the unspoken needs of the customer. Asks open-ended and clarifying questions to ensure mutual understanding of desired outcome. Flexes style to the customer.Seeks out opportunity and options of what can be done for the customer. Removes cant do obstacles and collaborates with business partners to find a positive resolution.Actively builds upon business knowledge by learning at a high-level the different products Thrivent has to offer.Job Requirements and Qualifications2 to 4+ years customer service, healthcare, insurance, or financial services work experience required.High school graduate or equivalent required. Post-Secondary education preferred.(Annuity/Licensed role only) FINRA SIE/Series 6 is required at the time of hire/transfer or within 90 days of hire.Passionate to serve, compassionate, and excellent customer service skills.Insurance, financial services, health, non-profit, membership based or related service industry experienced desired.Engaging phone demeanor, active listening skills, and can engage people with a strong desire to manage multiple, high volume inbound calls every day.Uses good judgment and problem-solving skills; critical thinking and analytic skills that provides timely solutions.Takes initiative and is self-accountable, get results and adapts well in the face of ambiguity, shifting priorities and rapid change.Communicates professionally in a clear, concise, and positive manner. Establishes rapport, builds relationships and loyalty with a wide variety of internal and external audiences.Thrives in an ever-changing, transformative environment and remains calm in stressful situations.Technical QualificationsAbility to multi-task with accessing and navigating multiple software applications in a Windows environment while talking on the phone via a headset at the same time.Ability to trouble shoot technology issues utilizing resources.Detailed oriented with demonstrated data entry skills. Efficient with proficiency and accuracy in typing/keyboard is required.Beginner to intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, and Outlook.Other Critical Factors Available to work a full-time training schedule between the hours of 8:00 a.m. 4:30 p.m. for 6 to 8 weeks with minimum to no time off needs. After training has been completed, your shift will change as our hours of business are 8:00 a.m. 6 p.m. Monday through Friday. Shifts will vary and may primarily be a later shift about 2 3 times a week. Ability to abide by scheduling adherence guidelines is required.Proficient bi-lingual skills in Spanish/English, both verbal and written, a plus but not required.In addition to connecting with members each day, along with Thrivents core health and wellness benefits, you would be eligible to receive the following benefits and opportunities:Career Advancement - We offer paid training for you. Plus, you have exciting, built-in advancement opportunities for our Customer Care Professionals. We take a hands-on approach to helping you develop your professional career with us.Up to 20 Days of Paid Time Off; plus, Up to 20 Hours of Volunteer Time Off401(k) and PensionFlexible work arrangementsTuition reimbursementHealthy foods offered in our Cafeteria offering employee discountsEmployee Business Resource GroupsFree onsite fitness center, Employee Health services, and on campus day careThrivent strives to provide an Equal Employment Opportunity (EEO) without regard to race, religion, color, gender, gender identity, national origin, age, disability, marital status, citizenship status, military or veteran status, sexual orientation, sex, genetic information, or any other status or condition protected by applicable state or federal laws. This policy applies to all employees and job applicants.