Customer Service Rep. ($16-$17/hr Positive Environment)

- Work collaboratively with outside sales reps and other customer service personnel
- Process customer orders and verify availability and pricing via telephone or electronic means
- Set up and maintain new credit card customers in accounting system
- Handle customer inquiries such as pricing, freight cost, shipping information, inventory, etc
- Maintain great communication with the customer through the shipping process and assist with tracking deliveries
- Provide accurate information regarding the status of open orders
- Resolve any customer complaints including arranging product return and issuing credits
- Make outbound cold calls to potential customers
- Invoice customer, including matching packing slips with orders and calculating shipping costs

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
? High School Diploma required
? 1-3 years of related experience
? Proficient in Microsoft Office
? Excellent verbal and written communication skills
? General knowledge of Sage software a plus