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Software Support Representative ($22/hr, full benefits)

Employer
Ultimate
Location
Saint Paul
Salary
22.00 USD Hourly

View more

Industry
Technology
Role
Human Resources
Job Type
Long-Term
Hours
Full Time
- Establish relationship with our current customers and clients.
- Work?within our ticket management system to respond to customer how-to and technical troubleshooting questions.
- Answer inbound calls from current customers and helping resolve their issues quickly and efficiently.
- Collaborate with clients and coworkers to ensure we are effective and efficient within our support and communication processes.
- Identify and troubleshoot customer questions and issues effectively and efficiently.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
? 2-year or 4-year college degree.
? 1-2 years of customer support. Technical support experience a plus.
? Experience working with after-school and enrichment programs a plus but not required.

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