Financial Counselor (1.0 FTE)

Duluth, MN
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Aug 14, 2019
Job Type
Building Location: Business Service Center

Department: 46180 Financial Clearance Department

Job Description: Provides Financial Counseling services to patients prior to their services at Essentia Health. The representative provides financial counseling to patients regarding estimated self-pay liability, pre-service payment requirement, payment options, programs available, payment negotiations and resolution of prior self-pay balances in order to maximize pre-service collections. This Position requires high level of professionalism, excellent problem solving & communication skills, ability to learn and understand insurance websites. Requires high degree of critical thinking, problem solving and independent decision-making skills. This is a complex, patient contact position which provides a wide range of services oriented towards gathering patient information insurance/guarantor and securing payment prior to services. The representative creates a price estimate based on insurance coverage for anticipated services for future care. Position requires excellent customer service skills. Exhibits and promotes a full understanding of customer service philosophy: stressing the importance of making a positive impact upon customers.

Work Experience:

Work Experience:
Two (2) years of experience:
At least One (1) year of experience in collections, Pre-Service or Financial Counseling
At least One (1) years of experience in custom service
Communicate effectively with internal and external customers, and maintain effective working relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.

Education Qualifications:


FTE: 1

Shift Rotation: Day Rotation (United States of America)

Shift Start Time: 0800

Shift End Time: 4:30

Weekends: no

Holidays: No

Call Obligation: No

Union: DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline: 06/20/2019 11pm

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