Casino Host
- Employer
- Shooting Star Casino
- Location
- Mahnomen, Minnesota
- Salary
- $14.35 - $20.10
View more
- Industry
- General
- Role
- Customer Service
- Job Type
- Long-Term
- Hours
- Full Time
Job Details
POSITION SUMMARY
This position is responsible to develop and maintain positive and strong professional relationships with casino guests to maintain a focus on casino marketing, player acquisition, development and retention. In all interactions, the position is responsible for making STAR service to guests and fellow team members a first priority.
DUTIES & RESPONSIBILITIES
Provides exceptional, STAR Service to ensure overall guest satisfaction.
- Performs the steps of STAR Service, which include…
o Smile and Greet
o Take Care of Needs
o Anticipate, Ask and Act
o Remember to Thank and Close
- Performs the position-specific STAR service expectations, as outlined by the department.
Guest Services: Listens and responds to guest concerns to maintain a high level of guest satisfaction.
· Promotes the star rewards card usage and develops positive relationships with casino guests.
- Encourage guest to use the star rewards card and explain benefits of the star rewards card.
- Promote casino events and promotions and answer guest questions about these.
- Refers guests to appropriate personnel for issue resolution.
- Reward acknowledged guest with pertinent complimentaries as outlined in the comp policies.
Promotions: Organize and attend all tiered Silver Gold and Platinum parties for high end players to ensure guest satisfaction.
· Assist with planning and attend all tiered players club parties for high end players.
· Prepare mailing lists, draft letters of invitation and arrange hotel reservations for all guests
attending function.
· Inform and promote events by calling invited guests.
Office Duties: Maintains and organizes concierge lounge and casino host office to ensure a productive and inviting office and environment for associates and guests.
· Prepares daily shift reports to include new players club members signed up, Silver, Gold and Platinum members on site and any questions or concerns that happened during your shift.
· Check Gold and Platinum Players into and out of the hotel.
· Enters all comps issued into database for tracking of comps issued to players.
· Answers telephone and makes reservations for guest calling with request for rooms or dinner.
· Report to next shift any problem or concerns you encountered during your shift.
· Performs other duties and responsibilities as required or assigned.
Minimum Requirements
EDUCATION & EXPERIENCE
- High School diploma or GED required.
- Prefer a minimum of two years experience in casino marketing or public relations.
Minimum Salary:
14.35
Maximum Salary:
20.1
Company
A STELLAR PLACE TO WORK
We’re always looking for talented folks who want to give our guests the Star treatment!
- Best wages in the area with new living wage and salary plan
- Employer-funded medical, dental, vision and life insurance
- Employer-funded defined benefit retirement plan
- Flexible spending account
- Employee assistance program
- Paid time off
- Reduced meal
- Disability insurance
- Dental
- Free parking
- Team member fun events
- Education assistance
- *Shift differential of additional $1.25/hr for swing and night shift and an additional weekend differential of $1.25/hr. Requirements based on position. Available for hours worked after a team member completes their 90-day probationary time frame.
- Website
- https://www.starcasino.com/footer/employment/
- Telephone
- 888.683.9675
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