Customer Service Associate

Position Description:
The Graduate School is seeking a dynamic individual to become an integral part of our team and to serve our mission. This position is responsible for front-line customer service and communication to prospective and current graduate students, staff, and faculty regarding graduate policies, procedures, and services. This role also provides reception, administrative, and admission support for the office.
Duties include, but are not limited to, the following:

• Greet and provide exceptional customer service to students, faculty, staff, and visitors - in-person, on the phone, and via email
• Address and/or direct inquiries regarding graduate policies and procedures to appropriate staff within the office and to other university staff and faculty
• Monitor Graduate School email account
• Maintain a broad knowledge and understanding of graduate policies, procedures, programs, and functions in order to effectively serve our internal and external customers as their first point of contact
• Answer and/or forward prospective student and applicant inquiries - in-person, on the phone, and via email
• Assist with other admission processes as needed
• Provide administrative support to the Assistant Dean
• Make travel arrangements for Assistant Dean and recruitment staff
•Process all graduate assistantship contracts
•Process HR/Payroll forms and graduate tuition waivers for the College of Engineering
• Receive and record payments of application, graduation, and disquisition fees
• Upload and record Marketplace payments (twice daily)
• Create Marketplace registration for events, track attendees, etc.
• Maintain all Graduate School ListServ lists
• Assist with coordinating Graduate School events, workshops and meetings
• Assist with distributing, scanning, linking Graduate School forms to appropriate departments and staff (as needed)

Minimum Qualifications:
• Associate's degree or higher
• Four (4) or more years of related professional experience
• Experience with administrative duties
• Demonstrated experience with standard software packages, including Microsoft Office
• Proficiency with standard office equipment and technology (i.e. scanner, printer, fax machine, copier, computer, phone system)
• Experience with database software, spreadsheets, and digital software
• Superior customer service skills
• Proven ability to work independently, efficiently, and accurately
• Exceptional organizational skills and attention to detail (high priority and accuracy)
• Effective oral, written, and interpersonal communication skills
• Ability to manage time, resources, and multiple tasks effectively
• Flexibility, initiative, and dependability
• Demonstrated high level of professionalism and confidentiality
• Ability to work in a team environment as well as individually

Preferred Qualifications:
• Experience in a university system
• Familiarity with our student records management platforms (PeopleSoft/Campus Connection HRMS /Finance, Perceptive Content, and/or Campus Management CRM and application system)

Screening Date: 06/27/2019
Open Until Filled: No
Search Type: Internal/External Simultaneously: Open to all applicants
Special Instructions to Applicants:
Provide detail of how each of the minimum qualifications have been met.

Produce writing samples based on examples provided. This will be conducted during the interview process.

No Smoking Notice:
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. • 23-12-10.

EO/AA Statement:
NDSU does not discriminate in its programs and activities on the basis of age, color, gender expression/identity, genetic information, marital status, national origin, participation in lawful off-campus activity, physical or mental disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, spousal relationship to current employee, or veteran status, as applicable.

Veteran's Preference Notice: This position is subject to North Dakota Veteran's Preference requirements.
Location (City, State): Fargo, ND

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. Are you a North Dakota resident?
   • Yes
   • No
2. Do you qualify for North Dakota veteran's preference?
   • Yes
   • No
3. If yes, list exact dates of service:
   (Open Ended Question)
   
4. Do you qualify for North Dakota disabled veteran's preference?
   • Yes
   • No
5. * How did you hear about this position?
   • Academic Department
   • Bismarck Tribune
   • CareerFargo.com
   • Chronicle of Higher Education
   • Fargo Forum
   • JobsHQ
   • Friend/Co-worker/Family member
   • Higheredjobs.com
   • Indeed.com
   • Job Service of North Dakota
   • NDSU Employee
   • NDSU Website
   • Other newspaper (Please specify below)
   • Professional Publication/Organization Website
   • University Placement Office
   • Inside Higher Education
   • Other (Please specify below)
6. If Other, please specify:
   (Open Ended Question)
   
7. * Describe your experience with database software, spreadsheets, and digital software.
   (Open Ended Question)
   
8. * Describe your previous experience performing administrative duties.
   (Open Ended Question)
   

Applicant Documents
Required Documents

1. Cover Letter
2. Resume

Optional Documents

1. Veterans Preference Claim Form (DD214)
2. Veterans Administration Letter
3. Other Document 1
4. Other Document 2