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Financial Counselor (1.0 FTE)

Employer
Essentia Health
Location
Duluth, MN
Salary
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Job Details

Building Location: Business Service Center

Department: 46180 Financial Clearance Department

Job Description: Provides Financial Counseling services to patients prior to their services at Essentia Health. The representative provides financial counseling to patients regarding estimated self-pay liability, pre-service payment requirement, payment options, programs available, payment negotiations and resolution of prior self-pay balances in order to maximize pre-service collections. This Position requires high level of professionalism, excellent problem solving & communication skills, ability to learn and understand insurance websites. Requires high degree of critical thinking, problem solving and independent decision-making skills. This is a complex, patient contact position which provides a wide range of services oriented towards gathering patient information insurance/guarantor and securing payment prior to services. The representative creates a price estimate based on insurance coverage for anticipated services for future care. Position requires excellent customer service skills. Exhibits and promotes a full understanding of customer service philosophy: stressing the importance of making a positive impact upon customers.

Work Experience:
Two (2) years of experience:
At least One (1) year of experience in collections, Pre-Service or Financial Counseling
At least One (1) years of experience in custom service
Communicate effectively with internal and external customers, and maintain effective working relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.

Education Qualifications:

None

Licensure/CertificationQualifications:
None

FTE: 1

Shift Rotation: Day Rotation (United States of America)

Shift Start Time: 0800

Shift End Time: 16:30

Weekends: No

Holidays: No

Call Obligation: No

Union: DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline: 06/21/2018 11pm

Company

Find your calling. Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others.

Essentia Health currently employs more than 11,500 people, including more than 1,500 physicians and advanced practitioners. Each employee plays a vital role in fulfilling our mission of making a healthy difference in people's lives. And, many of our employees believe they have been "called" to do this important work. Perhaps you are one of those people.

How do different cultures play a part in your organization? Essentia Health is dedicated to inclusion and diversity, ensuring a welcoming and respectful culture for our employees. We celebrate and respect the values of all individuals and are committed to providing inclusion to all at Essentia Health.

What skills, education, and experiences does your ideal candidate(s) have? We hire a high variety of different positions, so they all have slightly different skillsets required! For all of our positions we love to see candidates with a consistent work history, positive attitude, and a passion for helping others!

How would you describe the company leadership/team management? Our leadership team is passionate about providing the best patient care, which starts with having a great team! Our leadership team wants to see our staff grow within our organization, and there are many career growth opportunities available!

Where do you see the company/organization in the upcoming years? We are continuing to grow and evolve to better serve our patients and community!

What do you feel candidates need to know about the company before applying? •You will need to apply online and you will need an active email address to apply.
•Please apply via EssentiaCareers.org
•If you are not seeing a position that interests you, sign-up for a job alert to be notified when a specific position opens!
•Due to COVID-19, we are only doing virtual interviews at this time – Here are some tips & tricks for virtual interviews:
oBe in a quiet place
oHave a camera available (phone or computer)
oPretend like it is an in-person interview!

 

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