Customer Service Rep / Account Manager $40K-$50K

Eden Prairie
40000.00 - 50000.00 USD Annual
Jun 17, 2019
Job Type
Full Time
******Looking for a high-level CSR/Account Manager to add to this high achieving team*******

- Monday-Friday, 8:00am-4:30pm
- Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, etc. with the goal of increasing business, customer satisfaction and retention.
- Process online order and provide shipment information to customers
- Work with multiple departments such as Sales, Marketing, IT. and the warehouse closely
- Assist customers with product selection, answers basic questions, and suggests various product options that are available.
- Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to help provide a solution
- Assist with warehouse fulfillment center to ensure smooth order process
- Answer questions regarding availability and pricing
- Assist customers with comprehensive technical support of their product
- Provide recommendations on product purchases
- Proactively communicate directly with existing customers with post-order issues, including order tracking and potential errors in product and/or delivery
- Ensure all orders from each website ship within the appropriate time frame
- Help customers navigate their own purchasing process and provide necessary quotes and purchase order forms

- MUST 2-10?years of experience performing customer service functions in a fast-paced e-commerce environment (NOT a call center)


- 4 weeks paid vacation
- 100% paid medical insurance (for employee)
- SIMPLE IRA 3% match
- Free snack bar

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
-Must have at least 2-10 years of e-commerce customer service experience!