Supervisor, Patient Access - Occupational Medicine Clinic
Job Title: Supervisor, Patient Access | Occupational Medicine Clinic | Bismarck
Department *: * Occupational Medicine Clinic
Job Schedule: Full Time
Hours Per Shift: 8 hr
The Patient Access Supervisor assists in implementing changes and processes to facilitate efficient quality Patient Access services and achieve department goals and objectives established. Applies advanced understanding of Patient Access Management department workflow and end user needs based on health care related practices, and regulatory and legal requirements.
Ensures compliance with processes, policies, and regulatory requirements. Based on job location, performs day to day operations and leads Patient Access functions, which may include admissions, discharges, and transfers (ADT) issues, registration, scheduling, department appointments reporting, and electronic medical record (EMR) issues.
Assists in developing workflows to generate accurate patient data and aid in effective practice relating to financial details such as pre-authorization, assistance for underinsured and insured patients, and available government programs, while working to improve patient satisfaction. Assists department management team with procedural changes related to work flows, ADT modules and reimbursements for private, state and federal payers to ensure financial return. Collects and compiles data, assesses accuracy and validity of data. Interprets data and creates accurate, useful, and timely reports to aid in departmental training.
Accountable for attainment of department and section goals by distributing work in areas of responsibility to achieve desired goals. Emphasizes accuracy, productivity and completion of work within established timeframes. Approaches opportunities for improvement in a positive manner fostering a team approach to problem solving. Leads cross-functional team(s) in issue resolution, process improvement, and change management. Ensures projects are completed accurately and within established timelines. Adheres to established project deadlines and budgetary limitations. Facilitates change and communicates effectively to achieve organizational/departmental goals. Skillful at managing change.
Orients, trains, schedules, evaluates, and provides ongoing continuing education for areas of responsibility. Maintains appropriate staffing levels. Communicates with staff effectively on a professional level. Mentors staff and empowers professional growth. Motivates staff and provides direction, as needed. Manages diverse teams of individuals.
Strong management skills and assertive, visible leadership style. Serves as a role model for staff in professionalism, attitude, knowledge, demeanor and execution of duties. Requires use of problem solving and decision making skills in a variety of complex situations. Strong quality assurance and critical thinking skills are necessary for success in this role. Effective and efficient meeting management skills. Must have excellent written and oral communication skills. Well organized with the flexibility, creativity and a willingness to implement new ideas.
Anticipates obstacles, barriers or gaps that would impact the efficiency of work and activities. Collaborates with departmental associates and management Develops a knowledge sharing environment which allows employees to make known the challenges they are facing and obtain appropriate support. Clarifies individuals' responsibilities and work priorities and how their roles contribute to organizational goals. Adjusts to new or changing assignments, processes, people, and priorities as business need dictates. Articulates the rationale for, and positive and negative consequences of change so as to help others adapt. Trains others on reviewing, analyzing and negotiating complex medical claims. Coordinates patient admitting, registration, billing and collection to ensure all operational requirements are met.
Hours for this full time position will typically be 8:00am-5:00pm with an hour lunch. However, position is a working phone/registration supervisor role that must be flexible for lunches, vacations, ill calls - to ensure there is coverage, ensuring under 5% phone abandonment rate is achieved every day.
Associate's degree in a healthcare or business-related field or 4 years of related experience required.
Previous experience with health insurance is desired.
About Sanford Health:
At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
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Job Function: Revenue Cycle
Job Schedule: Full Time
Req Number: WD07137