Membership Manager
- Employer
- Life Time Fitness
- Location
- Saint Paul
- Salary
- Competitive
View more
- Industry
- Social Services and Mental Health
- Role
- Manager
- Job Type
- Long-Term
- Hours
- Full Time
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Description
Position Summary
In this role, you will utilize your ability to hire, support and retain driven professionals focused on building long-term, value-based member relationships that enable achievement of acquisition and retention goals. You will also create, maintain, and execute both the Sales Department and the Member Services Department business plans and adjust as needed to deliver results at or above company expectations in member acquisition & retention. Furthermore, you'll greet members and guests alike in a friendly, professional manner while providing exceptional customer service. You'll apply your extensive knowledge of Life Time products and services to proactively meet our members' needs, efficiently answer any questions and maintain membership accounts.
Job Duties and Responsibilities
Position Requirements
? Preferred Requirements
Position Summary
In this role, you will utilize your ability to hire, support and retain driven professionals focused on building long-term, value-based member relationships that enable achievement of acquisition and retention goals. You will also create, maintain, and execute both the Sales Department and the Member Services Department business plans and adjust as needed to deliver results at or above company expectations in member acquisition & retention. Furthermore, you'll greet members and guests alike in a friendly, professional manner while providing exceptional customer service. You'll apply your extensive knowledge of Life Time products and services to proactively meet our members' needs, efficiently answer any questions and maintain membership accounts.
Job Duties and Responsibilities
- Proactively build and develop relationships with new and existing members by providing premiere customer service; showing care for all members, team members and club presentation. Setting the overall example for your Sales and Member Services team
- Serves members at the front desk and activities center desk, setting an energetic, helpful and friendly tone
- Establishes genuine relations with, and connects all members to their interest groups by actively engaging the members in their areas of interest while obtaining feedback on quality of product, service levels and overall satisfaction
- Recruits top talent through partnerships and prospecting to continuously strengthen the Sales and Member Services teams
- Develops and effectively promotes ideas for improving service, revenue, and profitability
- Responsible for achieving or exceeding monthly and annual sales and retention goals
- Monitors and manages Member Services payroll and takes corrective action as necessary to ensure labor costs are within the budget
Position Requirements
- High School Diploma or GED
- Minimum 3-5 years of sales and/or customer service experience
- Proven experience hiring, supporting and retaining top performing sales & service professionals
- Proven track record in leading teams to achieve sales and retention goals in a fast paced and competitive environment
? Preferred Requirements
- Bachelor's Degree in a related field
- Ability to engage and exude confidence with distinguished clientele
- Personal passion and commitment for living a healthy way of life
- Experience with Microsoft Dynamics CRM
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