Lead Desktop Engineer

Hiring Department: University Information Technology (UIT) 
 
Minimum Hiring Salary/Position Status: $54,000/year, Full-Time, Benefitted, Exempt 
Benefits: Includes single or family health care coverage (premiums paid for by the university), basic life insurance, EAP, retirement plan, tuition waiver, annual and sick leave.  Optional benefits available: supplemental life, dental, vision, flexible spending account, supplemental retirement plans.
Work Schedule: Monday - Fridays 8 am to 4:30 pm. Some weekends may be required (Very few times per year if any)
 
For full consideration, all application materials must be fully submitted by 5PM (Central Time) on the closing date.
Qualified internal candidates will receive first consideration
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Position Details:  A Complete Position Description is available as an attachment in the bottom right corner of this position announcement.

The Lead Desktop Engineer reports to the Help Desk Manager and works closely with the other leads in the department. This position, monitors and coordinates the resources of the Desktop Engineering team while prioritizing their workload and providing mentoring, coaching, and training with an emphasis on ITSM standards and practices. This position, with feedback from all IT personnel, provides the standards for all of the end-points on campus.

 
Primary Responsibilities

•    Manage the Desktop Engineering team.
•    Hire and provide training to new team members.
•    Hold regular team meetings and attend other IT meetings on campus.
•    Development and deployment of computer base images.
•    Oversee the creation and deployment of software packages.
•    Manage SCCM for the campus.
•    Ensure all endpoints meet UNDs encryption standards.
•    Maintain UND Active Directory and group policies
•    Consult with students, faculty, and staff on general computer systems questions. 
•    Assist in analyzing and reviewing new software and hardware. 
•    Assist in providing recommendations for optimum user hardware configurations, software configurations, and support existing production systems. 
•    Resolve software functionality and compatibility errors that may be encountered on various systems. 
•    Acquire, develop and maintain clearly written documents and user notes. 
•    Provide mentoring to staff and student workers.

Required Competencies:
•    Excellent interpersonal skills and demonstrated excellence in customer service.
•    Ability to communicate with non-technical and technical users.
•    Ability to prioritize, multi-task, and meet deadlines.
•    Demonstrated ability in problem solving, sound decision-making, and critical thinking skills.
•    Demonstrated ability to work independently and be a team player.

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Minimum Requirements:
•    2 years experience imaging and deploying computers.
•    2 years setup, configuration, troubleshooting of PC hardware and software.
•    2 years experience working with Microsoft Active Directory
•    1 year experience working with a service ticking system.
•    Successful completion of Criminal History Background Check. 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.
 

Preferred Qualifications:
•    1 year experience managing employees. 
•    Microsoft Office 365 experience.
•    Experience working in a structured, process-driven environment.


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All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.
 
 
Confidentiality of Application Materials
Note: Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three finalists who will be invited to campus.
 
EEO Statement
UND is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.  Women, minorities, veterans and individuals with disabilities are encouraged to apply. Applicants will be invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status during the application process.  This information will remain confidential and separate from your application. 
 
ND Veteran’s Preference
North Dakota Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.
 
Clery Statement
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report.  The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus.  As a prospective employee, you are entitled to a copy of this report.  The report and statistical data can be found online at http://und.edu/discover/_files/docs/annual-security-report.pdf.  You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND 58202.