Service Technician
- Employer
- ITW Welding
- Location
- Appleton
- Salary
- Competitive
View more
- Industry
- Technology
- Role
- Mechanic/Technician
- Job Type
- Long-Term
- Hours
- Full Time
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Basic Description:
Responsible for providing excellent customer service and answer technical calls for all Welding Accessories & Consumables product (Gas Equipment, Service Parts & Consumables, Helmets & Safety Products, Filtair, Live Arc and Augmented Arc). Responsibilites include administering warranty, entering service files and working with staff to evaluate returned parts to help improve warranty.
Essential Functions:
? Handle phone calls on a repetitive basis relating to the service, repair, and application of the product
? Create service files in Service Warranty system to effectively administer warranty claims; repair and test of returned equipment from the field
? Participate on product development teams and product support initiatives focused on internal and external suppliers
? Help manage the demonstration assets that the business unit has for customers and sales team, including the tracking, communication and process of the demos
Minimum Qualifications:
? Demonstrate a positive and enthusiastic attitude.
? Ability to make quick customer oriented decisions in a fast paced environment.
? A demonstrated ability to work effectively with many different personalities and situations.
? Excellent verbal communication skills and enjoy verbal interaction with others.
? Product knowledge and basic understanding of Miller generic computer systems, such as NDS, A+, Intranet, and Extranet.
? Willingness to learn product features and welding characteristics for existing and new products is required.
? Basic knowledge of electrical and mechanical components of a welder.
? Desire to continue to grow professionally through experiences, exposure and focused training.
IDEAL CANDIDATE WILL HAVE:
? Troubleshooting and diagnostic skills for Level 1 computer hardware and software issues, installing applications and navigating directories/files within Microsoft Windows Operating Systems
? Electrical troubleshooting skills for Filtair, Livearc and Augmented Arc products
? Travel to customer locations for technical support of the product
? Associate Degree in Electronics, Electro-Mechanical Technology
? At least 1 year of customer service and troubleshooting skills
? At least 1 year of welding systems product experience
Responsible for providing excellent customer service and answer technical calls for all Welding Accessories & Consumables product (Gas Equipment, Service Parts & Consumables, Helmets & Safety Products, Filtair, Live Arc and Augmented Arc). Responsibilites include administering warranty, entering service files and working with staff to evaluate returned parts to help improve warranty.
Essential Functions:
? Handle phone calls on a repetitive basis relating to the service, repair, and application of the product
? Create service files in Service Warranty system to effectively administer warranty claims; repair and test of returned equipment from the field
? Participate on product development teams and product support initiatives focused on internal and external suppliers
? Help manage the demonstration assets that the business unit has for customers and sales team, including the tracking, communication and process of the demos
Minimum Qualifications:
? Demonstrate a positive and enthusiastic attitude.
? Ability to make quick customer oriented decisions in a fast paced environment.
? A demonstrated ability to work effectively with many different personalities and situations.
? Excellent verbal communication skills and enjoy verbal interaction with others.
? Product knowledge and basic understanding of Miller generic computer systems, such as NDS, A+, Intranet, and Extranet.
? Willingness to learn product features and welding characteristics for existing and new products is required.
? Basic knowledge of electrical and mechanical components of a welder.
? Desire to continue to grow professionally through experiences, exposure and focused training.
IDEAL CANDIDATE WILL HAVE:
? Troubleshooting and diagnostic skills for Level 1 computer hardware and software issues, installing applications and navigating directories/files within Microsoft Windows Operating Systems
? Electrical troubleshooting skills for Filtair, Livearc and Augmented Arc products
? Travel to customer locations for technical support of the product
? Associate Degree in Electronics, Electro-Mechanical Technology
? At least 1 year of customer service and troubleshooting skills
? At least 1 year of welding systems product experience
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