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Service Manager

Employer
CSM Companies Inc
Location
Madison
Salary
Competitive

View more

Industry
General
Role
Manager
Job Type
Long-Term
Hours
Full Time
manager service trucks dealer Premier Leasing, located in Madison, WI, is currently seeking a driven individual to take on the full-time Service Manager position. This position is ideal for those who have experience in leadership, professionalism, and have excellent communication skills. This is a great opportunity to join a growing and successful dealer group! Primary Duties: The Service Manager is responsible for the overall maintenance budget and goals for the Premier Lease fleet Fosters effective and timely communication between service departments across CSM Companies to ensure timely, cost effective and proper repairs are being completed on all Premier Leasing units The Service Manager communicates with customers regarding service needed, status of unit repairs and any bill back repairs Reviews PLL unit repair orders for accuracy, time verification and completeness Manages out of network service requests through Paccentral and internal communications with customers Responsibilities: Creates and manages local purchase orders for all PLL units Reviews and monitors maintenance spend on PLL units Tracks and reviews warranty and policy requests Reviews maintenance data to identify trends that can be used to make proactive maintenance decisions on units Provides management information to the PLL General Manager and Director of Operations as it pertains to PLL maintenance trends Evaluates Service Department's performance against target goals and standards, taking appropriate corrective action when needed Establishes and fosters relationships with key outside vendors to include CSM, Kenworth, PACCAR, engine distributors, drive train and miscellaneous vendors Maintains good customer relations by addressing all customer concerns and mediating a solution between all parties involved Thorough knowledge of and compliance with manufacturer and vendor warranties and technical service procedures Manages outside local vendors -Tires, Reefer maintenance, etc. Qualifications: The Service Manager must have an Associate's degree (AA) in a technical field or comparable work experience Three to five years heavy-duty truck service or related experience with supervisory experience preferred Management skills to include strategic plan development, decision making abilities and program implementation Ability to demonstrate or display extensive product knowledge to customer and staff Must be highly organized, detail oriented and results driven Ability to prioritize and handle numerous tasks simultaneously Ability to work well under pressure while assisting a wide variety of customers (both internal and external) while fostering relationships with key industry contacts Effective written and oral communication skills Ability to handle upset customers in a professional manner The Service Manager must possess good mathematical skills, basic computer skills, and knowledge of Windows Ability to travel to meetings, visit customers, attend training classes Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis Ability to work in a dealership environment to include 8 - 12 hour days with frequent exposure to weather elements APPLY NOW

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