Member Svcs Closer (Thursday-Saturday Nights)

Description
Position Summary

The Member Services Closer delivers the highest quality customer service to all members and guest through professional greetings, account maintenance, and extensive knowledge of Life Time products and services. The position proactively meets the needs of members and accurately answers questions. At times, the position assists with the overall direction, coordination and supervision of the Member Services department, including assisting with member cancellation request.

Job Duties and Responsibilities

• Greets and admits members and guests into the club by scanning their membership cards and responding to messages regarding their membership account
• Enters sales transactions for members, including program, service, and payments
• Processes member paperwork, including address changes, electronic funds transfers and member cancellations when necessary
• Answers club phone to assist with member and guest inquiries
• Balances cash drawer, reconciles membership accounts, and makes necessary corrections and voids

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Position Requirements

• 1 year of customer service experience
• Ability to stand for minimum for 4 hours at a time
• Excellent verbal and written communication skills
• Ability to proficiently use a computer
• Basic mathematical skills

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? Preferred Requirements

• Experience working in a retail or hospitality