Director of Circulation & Distribution Operations

Fargo, ND
Depends on Experience
Jul 03, 2019
Job Type
Full Time
Forum Communications Company is looking to hire a Director of Circulation & Distribution Operations who will ensure the on-time delivery of FCC's network of print products, inspire customer delight and loyalty through oversight of first class customer service strategies, and be a key collaborator in pricing and promotion of our network of B2C and B2B media and entertainment products. A visionary, this employee will work closely with FCC's marketing team to advance revenue generation through digital distribution and associated benefits.

  • Establish and communicate the vision of FCC's circulation and distribution operations in alignment with FCC's strategic plan
  • Oversee print product distribution
  • Monitor and manage distribution costs
  • Grow our business relationship with clients by leading a performance driven customer service team who provide prompt and accurate service. Direct, inspire and mentor them to increase sales and subscriptions
  • Collaborate with publishers and circulation team members on pricing relative to market served
  • Monitor and collaborate with key stakeholders on promotion/programs
  • Contribute to strategic marketing initiatives
  • Compare actual revenue to projected sales and budgets and collaborate with other leaders to recommend change and revise process in order to drive optimized business results
  • Train distribution and customer service teams
  • Gather internal and external feedback, adjust department's strategic goals and/or approaches as a result
  • Make personnel decisions regarding hiring, compensation, promotions, discipline and termination of staff in accordance with company policies
  • Conduct monthly calls with publishers and circulation managers to reinforce key circulation strategies and receive collective feedback from markets
  • Collaborate with the marketing team to shift the revenue generation model from majority ad supported to majority consumer supported
  • Support and lead a culture of innovation
  • Prompt and reliable attendance
  • Other duties as assigned

Position Requirements

  • Bachelor of Science, Business Administration, Management, or other relevant fields
  • Minimum 5 years experience in Circulation, Customer Service or Operations Management
  • Customer and market segmentation
  • CRM, newspaper specific (e.g. Newscycle Solutions) preferred
  • Proven team leadership experience

  • Ability to execute multi-faceted strategies in multiple roles and formats
  • Ability to look at circulation distribution models to determine appropriate ROI and cost containment
  • Aptitude for working in a performance driven environment
  • Ability to work autonomously under pressure, able to meet tight deadlines
  • Experience managing contractual agreements, e.g. vendors, independent consultants, distribution teams

  • Must possess a valid driver's license and a driving record that is insurable by the company.
  • Must carry an acceptable level of vehicle insurance as required by the company.

About the Organization
At Forum Communications Company, our legacy is deeply rooted in harnessing the power of communication to connect and inform people in the communities we serve. Since 1917, everything we do is driven by creating and sharing information, ideas and insights.

Today, we're a leading media and technology company that's home to a family of people whose passion and purpose is fueled by collaboration and innovation We believe in supporting each other, working hard towards common goals and having fun.

Come for the perks:

Excellent employee culture, competitive pay, comprehensive benefits package, generous paid time off, paid holidays and paid time off for birthday, 401(k), company-paid volunteer time, health and wellness initiatives, paid parental and pregnancy disability leave for qualifying employees.

Stay for the people:

Family-owned and operated since 1917, development and growth opportunities, inclusive, creative culture, safe working environment, employees of all ages and backgrounds, positive collaboration.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.